FAQs

Our services are free of charge. Please get in touch with our office on 09 378 0780 for more information.

We can provide you with some signage. Please call us on 09 378 0780 or email us on admin@aucklandtowing.co.nz and we can get this organised for you.

This happens from time to time. If you notice the owner return, please call us as soon as possible to notify us of the change. We do not charge you if the owner returns.

There is no legal requirement for signage in New Zealand on private property. However the vast majority of private land owners do provide some sort of signage which illustrates the risks and conditions of parking on private property. Any signage provided is done so as a courtesy by the property owner and is not up to the towing company to make sure these are displayed.

If you park on private property without the authority from the property owner or their tenant this is unauthorised parking. It is up to the driver to ascertain whether or not they should be parking there. If there is any doubt in your mind, park elsewhere.

NZ law makes provision for a towing release fee to be charged prior to the release of any towed vehicle. Many Disputes Tribunal cases have set the standard in relation to tow fees and are not out of alignment with other private carpark enforcement companies. They are higher than standard point to point tows owing to the extra costs involved. For this reason, they tend to be around the same price as insurance crash tows.

Along with payment in full for the towing fee, and any applicable storage fees, we will require some form of identification. If the vehicle remains in our custody for more than 21 days, we commence disposal proceedings to recover our costs.

In the case that we are in the process of loading, lifting or hooking up your vehicle, we usually reduce our fees to cover any call out and administration costs. The driver will ring the office so you can pay over the phone, or you can pay the driver in cash.

We accept cash, EFTPOS and Afterpay. We do not accept cheques. We can also provide WINZ quotes. A quote is only valid on the day it is issued, because storage is charged for every night the vehicle is in our yard, and full payment is required before the vehicle is released.

Under the New Zealand law, the towing company is entitled to hold your vehicle until all fees are paid. If the vehicle remains in our custody for more than 21 days, we may commence disposal procedures to recover any costs owing.

If you would like to get in touch with us regarding a complaint, you can email us at admin@aucklandtowing.co.nz and we can point you in the right direction.

No. We don't have access to registered owner details, so we can't contact you.